State & Local Government

Rapid resolution to citizen concerns may not happen if your employees aren’t sure how to address each situation according to your policies and regulations.

Acadia provides a single source of truth to all employees regardless of their role. From answering citizen questions to performing critical tasks, the information your team needs is available instantly.

The result is a reduction in errors, an increase in timely delivery of services and an improvement in constituent satisfaction.

Avoid risk from execution error, fraud, and regulatory infractions when compliance expectations are met.

Managers with visibility into employee policy compliance can identify who is performing tasks according to administrative processes. They can also quickly identify who might need additional training or support. By digitally tracking compliance of policies and procedures, you create an audit trail that can help your team comply with guidelines.

Acadia also helps enforce citizen compliance by enabling permit inspectors and tax agents with all relevant codes in the field.

Change is the only constant in public service. Ensure your team has instant access to new requirements as soon as they’re implemented.

Your team can add and edit content quickly and easily using workflows that ensure all relevant authorities sign off. When you make new information available, you can require employees to acknowledge it and quiz their comprehension.

Consistent outcomes begin with your training approach. We learn better while doing. So, job-embedded training programs are immediately more relevant than classroom activities. They take less time and require less effort to pay attention.

Acadia improves training effectiveness by injecting it into work. Employees continue to access content that supports their work after initial training is complete. No matter where your employee works – in an office, outside, or at home – they’ll have instant access to the information they need.

Managers can check comprehension with quizzing and evaluations to ensure everyone gets the support they need.

The technologies and skills required to deploy effective government change significantly over time. This requires our teams to constantly learn and improve.

Unfortunately, training in many organizations isn’t effective enough to upskill or reskill existing employees to close the gaps. Skills that are learned while actively performing tasks are learned more quickly and are recalled more readily in the future.

Acadia provides tools that help employees learn new job requirements quickly. It also provides tools to help managers see where more training is required and who is ready for more responsibility.

Engaged employees are more likely to provide great service to your citizens. One of the best ways to encourage engagement is to empower employees with knowledge.

In Acadia, employees can quickly find the information they need to answer any question they receive from constituents. There’s no need to pass the buck to another employee or try to track down a supervisor.

We also make it easier for every employee to provide feedback and share best practices.