72% improvement in failed audits in the first six months

Strict adherence to SOPs and policies is critical to ensure regulatory compliance for international logistics companies, Hefty government fines, rework, and angry customers can result when mistakes are made. These challenges are particularly difficult to fix if there is limited visibility into SOP accuracy, adoption, or execution.

Outcomes:

• 72% decrease in failed audits within just 6 months
• 33% reduction in adjustment costs from failed audits
• Decrease in compliance errors and customer disputes
• Improved time to compliance for new regulations and duties
• Significant reduction in rework

The ability to quickly find important information is a big win for everyone. It makes training easier and ensures nobody becomes indifferent to protocols.

– Customer Experience, Quality & Training Lead

New Capabilities:

• Single source of truth for work procedures
• Digital SOP management and distribution
• SOP compliance auditing
• Easy to find documents and identify any changes made since last use
• Building independent culture for training and knowledge

The global trade group for one of our international logistics clients is responsible for assigning duties on every shipment that crosses the border. The team constantly updates protocols in response to changing tariffs and regulations on thousands of specific goods. If the wrong tariffs are applied to an order, that cost may be challenged by the customer, creating a loss of trust as well as substantial rework.

Traditional document management and file sharing didn’t provide the document control or reporting needed to track protocol implementation. The team wasn’t always clear whether their standard operating procedures (SOPs) were up to date and managers couldn’t tell who was actually using them.

After converting procedures to digital documents in Acadia, managers could easily control which document versions were available to employees. They could alert everyone immediately when regulations changed, and those using the documents could easily see what changes had been made.

Since adopting Acadia, there has been improved communication across the global trade team. There has been a reduction in errors and a corresponding reduction in billing disputes. When errors occur, they can pinpoint the cause and provide additional training as needed to help improve performance.