Retail

Consistent performance among your frontline associates starts with your training approach. We learn better while doing. Job-embedded training programs are immediately more relevant than classroom or video-based activities. They take less time. They require less effort to pay attention. Training SOPs ties it all together.

Acadia improves training effectiveness by injecting training directly into work. Associates have easy access to the right content at the moment they are performing the task. Managers can check comprehension with quizzing and evaluations to ensure everyone gets the support they need.

Engaged associates are more likely to remain with the organization. One of the best ways to encourage engagement is to enable your team members to contribute their ideas for how to improve their work processes.

In Acadia, associates can provide feedback on content, processes, and other aspects of their work. The data is captured and organized so that managers can quickly identify new ideas and implement the ones that will have a positive impact. When the best practices from your highest performing stores can be spread to all locations, continuous improvement thrives.

In most retail operations, standard work compliance correlates directly to performance. When compliance expectations are met, tasks take less time, errors are reduced, and customer service KPIs are improved.

Managers with visibility into associate procedure compliance can identify who is performing tasks according to One Best Way processes and who might need additional training or support.